Support
Problems, questions or want to report a player? We've got you.
Create a Ticket
Questions, problems, store issues or a ban appeal – open a ticket right here. You'll see our reply on this page.
Create a ticket →Report a Player
In-game: /report NAME REASON or F7. For cheaters with proof (clips, screenshots) open a Player Report ticket.
Join the Team
Want to help keep the server fair and fun? Fill in a short form and apply for our staff team.
Staff application →Discord
Join our community for announcements, giveaways and finding a team. Support runs through tickets on this website.
Join Discord →Tickets
Loading …
FAQ
How do I join the server?
Open Rust, press F1 and type client.connect play.ascendrust.de:28015 – or click “Play now” on the home page.
I got kicked when joining – why?
To keep cheaters out, you need at least 500 Rust hours on BattleMetrics and a public profile. VPNs are blocked unless staff approve them. If you think this is a mistake, open a ticket.
When is the next wipe?
Every Monday and Friday at 18:00 German time. Check the countdown on the home page or type /wipe in-game.
How do I get the Discord role?
Go to My Account, sign in with Steam and click “Link Discord”. You'll be added to our Discord automatically and receive the role.
What is RP and how do I earn it?
RP is our in-game currency. You earn it for kills, farming, crates, airdrops, playtime and a daily login bonus – see How to Earn RP. Spend it in /shop and check your balance with /balance.
I bought a rank or kit but didn't receive it.
Purchases are usually delivered within a few minutes – you need to be online on the server. If it takes longer, open a Store & Payments ticket with your order number.
Why can't I buy AKs or heavy armor right after wipe?
Some items are locked after each wipe: resources for 10 min, kit crates for 15 min, and AK, LR, metal armor, heavy set and /ak for 30 min.
I got banned or muted – what can I do?
Open a Ban Appeal ticket here on the website. Staff review every case individually.